Sherrie Stout

8777 E. Davis Ave

Terre Haute, IN 47805

Cell: (812)236-9131    Email: slstout98@yahoo.com

 

Professional Work Experience

              Graduate Assistant

              Ball State University, Muncie IN                                                        (08/2010 – 05/2012)

§         Taught evening ITCMP undergraduate courses

  Networking with Microsoft Server 2008 R2: TCPIP,DHCP,VMware,DNS

§         Research and writing for grants

§         Grant writing for IT projects

§         Editing professional journal articles for publication

 

Office Technician             

Duncan Auto Repair, Brazil, IN                                                        (03/2007 – 07-2010)

§         MS Access database design and development

(customer and work order database)

§         Internet connectivity installation (DSL connection)

§         Standard  procedure writing

§         Order parts, pick-up parts, return parts

§         Schedule appointments

§         Answer phones

§         Front desk customer service

 

Computer Operations Technician (temporary contract position through Elwood Staffing)  

Harman & Becker Automotive, Martinsville, IN                                (08/2006 – 11/2006)            

§         Maintenance and modification of operations real-time production schedules for inventory, surplus and scheduling (SQL, VBA, Excel, Access)

§         SQL scripting (stored procedures)

§         Data formatting/data conversions

§         Daily user support and program trouble-shooting (Word, Excel,  Access)

 

Computer Analyst/DBA Intermediate (ILEA and FSSA)

State of Indiana, Indianapolis, IN                                                        (09/1996 – 04/2006)

 

§         Daily desktop support (hardware and software)

§         User support and training

§         Standard procedure development and writing

§         IT function and procedure development and writing

§         On-going trouble-shooting and resolution (software, hardware and networking)

§         Roll out of all upgrades, configuration and installation on new equipment and software

§         Writing manuals for departmental  standard computer use

§         Cisco products installation and configuration

§         Project management for TRATS on-line registration (2 years)

§         Project management for PeopleSoft deployment (8 months)

§         Project management for officer records conversion and security (2 years)

§         Project management for the installation, maintenance and training of inventory barcode technology software  and hardware

§         Maintenance and support for customized driving range simulation software and hardware

§         Installation, maintenance and training of all business function software and hardware (HR, Financials, Records and Training departments)

§         Data collection,  conversion and consolidation (Access, SQL, VBA)

§         Crystal Reports writing and maintenance

§         Fiber optics connections to Fire Arms and Emergency Vehicle buildings

§         Network Administration

 

MIS Assistant Manager    

Ameritech Cellular and Paging, Indianapolis, IN                             (06/1995 – 07/ 1996)

§         Desktop Support (software and hardware

§         Departmental and user support (software and hardware)

§         Roll out of all upgrades, configuration and installation on new equipment and software

§         Security and backup support

§         Project Management for network, workstation and POS  installation and support for 8 retails stores and one central office

§         LAN and WAN (Ethernet, hubs, routers) connectivity installation and support

§         Liaison between contractors and store management

§         Network Administration (UNIX Servers, Netware, Windows)

§         Data conversion between old systems and new systems

§         PeopleSoft HR and Financials installation and maintenance

** This company was sold to SBC and then merged with another

 

Customer Technician/Analyst      

CMI, Indianapolis, IN                                                                       (07/1994 – 05/1995)

§         Customer-site installation and training of CMI-HR database software

§         Customer-site Ethernet, hubs, router installations

§         Remote network and software support via Carbon Copy

§         Daily end-user support and maintenance  (on-site and remote connection, helpdesk)

§         User manual editing and additions

§         Testing and technical reporting of the CMI-HR (human resource software) to programmers

** This privately owned small company closed

 

Adjunct Instructor     (contract) 

IVY TECH, Terre Haute, IN                                                                      (07/1993 – 08/1994)

§         Provide classroom instruction(Intro to Computers, Word, Excel, Access, Networking)

§         Student support and consultation

§         Lesson plans, tests, and student evaluations

 

Computing Consultant     

Indiana State University, Terre Haute, IN                                               (01/1990 – 06/1993)

§         Network Installation and Maintenance (Novel, BNC, Ethernet, hubs, routers)

§         Campus-wide helpdesk support

§         On-going trouble-shooting (software, hardware and networking)

§         IT Documentation and manual editing/writing

§         Microsoft Software support

§         Departmental software upgrades and backups

 

Education

Bachelors of Science in MIS; Indiana State University, Terre Haute, Indiana

Masters of Science in Communication Sciences, Ball State University, Muncie, Indiana